I’m told that one of the greatest skills I have is the ability to translate my day-to-day interactions into lessons on how to become a more customer-focused organisation. Useful? Absolutely!
Hundreds of times each day I find myself observing ordinary interactions from the outside – seeing different perspectives on the situation. By doing this, I’ve learned that it’s often the little things that make the difference to our experiences – a well-placed sign, a pause to listen, a quick check of quality or a little empathy. Simple things, but a critical part of a customer-focused strategy.
These observations of ordinary life provide great insights, and help me work with clients to design great organisations and experiences.
These observations are my 3rdViews. What are yours?
‘Tis the season to replenish
‘Self care is giving the world the best of you, instead of what’s left of you’. There’s something in this for all of us as we close out 2020. It’s common to hear people talking [...]
Get set for ’21
Human connection and conversations have always been a part of life at 3rdView. We care deeply about the people we interact with and the lives that we have the opportunity to shape through our work. [...]
5 things organisations can learn from Liverpool FC in 2020
Leaders are constantly looking for new sources of inspiration that their organisations can benefit from. What are others doing that we can implement to make a real, positive difference? How do we deliver on our [...]
(Re)energise your conversations
Leaders have done an amazing job at navigating challenges in the last few months. As we settle into the ‘new normal’, many leaders are finding it difficult to energise, motivate and connect their teams to [...]
Adapting to remote facilitation
As experienced facilitators, the 3rdView team loves nothing better than bringing participants and a problem together in a room for a conversation. Thanks to remote working, we’ve enjoyed testing and translating our facilitation fundamentals in [...]
It’s time for a Human-Centred approach
It’s interesting to see how we take things for granted until they are taken away, and how we adapt when they’re gone. It’s early April 2020 in Brisbane and change is all around us. For [...]